Success is built on trust, trust starts with transparency.
Learn how Fern Software puts customers first.
Learn how Fern Software puts customers first.
Security comes standard
Fern Software provides Core banking software, leading edge innovative financial services and banking technology, cloud-based banking, implementation services, ongoing customer and product support, Fern Software news, Recruitment opportunities and other fintech related services. Customers include credit unions, microfinance organisations, development banks, SME credit providers and other lending organisations to an expanding user base around the world. We have held our values of integrity, transparency and independence for more than 40 years. Central to this, customer service is our commitment to upholding the highest standards of data protection for our customers.
If you have any queries about how we use your personal information, please contact our Data Protection Officer at firstname.lastname@example.org.
Information we collect
This section details the information we may collect about you. We explain why, and how, we use it in later sections.
Account and enquiry information
If you are a Fern Software customer and have an account or enquire about one of our products or services, we'll ask you to provide us with some specific information, for example:
Information we obtain from partners and public sources
In some circumstances, we collect information about you from our partners or from publicly available websites to help us better understand our audience and enhance the relevance of our content. For example, in some cases we obtain the contact details of potential speakers for FernUser Group events from public websites.
Information we obtain through cookies and similar tools
Lawful basis for processing
We only process personal information where we have a lawful basis for doing so, such as the following:
How we use your personal information
We collect personal information for the following reasons:
Who we share your personal information with
We disclose personal information to facilitate the running of our business or to provide specific services you have requested. Commonly, we will disclose information to:
How long we retain your personal information
We retain the majority of your personal information for as long as your account is active and therefore open; this allows you to continue accessing our content, products and services.
If you become inactive and are not a customer, we may delete elements of the information associated with your account. We will normally warn you if your access is going to be withdrawn and give you the opportunity to retain your account.
Where we don't need to keep all of your information in full, we will obfuscate or aggregate it, for example, web activity logs and survey responses. This is to ensure that we do not retain your information for any longer than is necessary.
|Category of data||Example||Retention||Justification to retention|
|Masked details of most recently used payment method||7 years||For regulatory reasons we are required to retain accounting records for 7 years.|
|Web activities on www.fernsoftware.com||36 months (then aggregated + non-personally identifiable)||To improve and maintain performance, personalise our services and to provide our product.|
|Comment on a Fern Software article||Life of the article||To enable our readers to assist us to answer your queries.|
Customer Service Queries
|Complaint about software or service issues||7 years||To provide a case history to assist us to answer your queries.|
|Email stating that your account subscription is up to renewal||7 years||So that we have a record of what communications we have sent to you, to better assist your queries|
User Group Event Registration
|Sign up information||13-36 months||For event administration and, with your permission, to invite you to future events.|
|Responses to a survey about Fern Software services||13 months (then aggregated + non-personally identifiable)||To administer market research incentives, avoid duplicating research requests and to understand research responses against usage of our Sites.|
|Account information relating to an online service subscription||7 years post-subscription||To enable us to fulfill your contracts with us.|
It is sometimes necessary for us to keep your personal information for longer periods of time, for example:
How we keep your personal information secure
We have appropriate technical and administrative security measures in place to help ensure that our customers' information is protected against unauthorised or accidental access, use, alteration, or loss.
We operate a global business, so your personal information may be processed and stored outside the European Economic Area (EEA). For example, our global customer services team needs to access information about you in order to respond to your queries. We put in place safeguards, such as EU standard contractual clauses, to protect information that is transferred in this way.
Under data protection laws, you have rights as an individual in relation to the personal data we hold about you. These rights include:
Personal information is collected by Fern Computer Services Ltd on behalf of the Fern Software group of companies and its trading entities.
Our Sites are not intended for children under 16 years of age. We do not intentionally collect or use any information from children.
If you have a query in regards to the processing of your personal information, please contact our Data Protection Officer directly at email@example.com.
Fern Computer Services Ltd (T/A Fern Software)
Registered Office: Hawthorn Office Park, Stockmans Way, Belfast BT9 7ET
Registered Number: NI014020
This policy is effective from May 24 2018.