Fern solutions have been designed from the very beginning to be fully multi-lingual, and support double-byte characters and right-to-left scripts.
Currently, Fern data entry screens are available in English, Spanish, French, Indonesian and Arabic – each user can see the screens in a different language, if required – and adding new languages is straightforward thanks to our “language layer”, which means no additional programming is required.
In addition to user screens, forms and documents such as loan agreements, passbooks, or repayment schedules can also be printed in multiple languages – both the form itself and the data, so your customer can clearly understand what you give them. The full range of character sets for all languages are already supported for data entry – so if your customers speak Amharic, Khmer, Pashto, Urdu or regional dialects you’ll be able to communicate with them in a way that instils confidence.
Fern’s CRM features include the ability to issue personalised letters which can be driven by their individual circumstances – for example, to let them know that their existing loan is nearly paid off and they are can apply for another one, or to invite them to an event. You can plan for phone calls, customer visits or meetings and tag the outcomes directly to their account, and even record details of complaints to ensure they are acted upon.
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