Fern sees training as part of the consultancy process; the two must be inextricably linked if the implementation process is to be to your maximum benefit. For this reason we do not provide classroom-style fixed-format training courses – every client’s requirements are different and it is our aim to ensure that all training reflects this. In addition, providing training on the entire solution at the beginning of an implementation often results in a large proportion being forgotten before it is actually used.
Instead, we divide training into functions – setup, static data creation, opening balances, transaction processing, reporting, month end routines. This ensures that training is provided as close as possible to when it is to be used – either in loading actual data or as part of a pilot program.
In general , we tend to operate on a “train the trainer” basis – Fern provides training and consultancy on the entire system to a key group of client personnel, who then provide user training on a “need to know” basis . This ensures that all decisions on module configuration, analysis fields and workflow are made at the high level and users are not confused with unnecessary information – in addition, it works out more cost-effective for the client. If required, we can provide user training based upon decisions made at the key personnel sessions.
Training is generally undertaken at the client’s site as using internal systems and data is usually preferred. This is supplemented and enhanced by Fern’s unique virtual training platform, enables our consultants to conduct personalised training online to a group of up to three of your personnel, using your system and your data, across the Internet – enabling us to overcome geographic barriers and design training schedules that fit your implementation lifecycle. Fern also has in-house training facilities at their offices in Belfast and Singapore.
Our tutorials are designed to match the broad functional areas within the organisation and can be combined and altered to suit individual requirements. As part of the set up in each organisation we provide a tutorial database which is a copy of the live data. This allows the internal team to practice on non-sensitive data and to eventually provide ongoing training to new, promoted or re-located staff.
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