We understand that choosing the right software solution for your business can be a challenge: with many options to choose from, and often no easy way to cut through the vendor-speak and find out how the solution actually performs in a real-life environment, it’s hardly surprising that implementations are “often characterized by repeated changes in scope, budget overruns, and delays, and result in significant functional gaps between what is needed and what the solution can accomplish”
In direct discussions with our customers Fern establishes what are the most important functions required. This means that we listen to what our customers are telling us: their priorities, their short, medium and long term plans, their desire for competitive advantage.
Pre-installation discussions are held with the customer to go through their priorities as outlined above. One of the key objectives of these meetings is to establish a time table for implementation with the mutual responsibilities of each party clearly defined.
All of our functional development is customer driven. Occasionally, a client wants something special: perhaps a local regulatory requirement, or the need to incorporate a legacy fee calculation, necessitates a customisation
Fern sees training as part of the consultancy process; the two must be inextricably linked if the implementation process is to be to your maximum benefit. For this reason we do not provide classroom-style fixed-format training courses – every client’s requirements are different and it is our aim to ensure that all training reflects this. In addition, providing training on the entire solution at the beginning of an implementation often results in a large proportion being forgotten before it is actually used.
Transferring your important data across from legacy systems can often be frustrating and time consuming. A wide range of different formats; data inconsistencies; and information that doesn’t reconcile can often mean that converting data is the longest activity of the whole implementation process.
Fern has dedicated customer support staff around the globe, therefore providing support across multiple time zones. Our regional partners also provide support in local languages, providing an additional level of personal care.
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