Looking to increase your outreach? With Fern Software’s suite of Omnichannel solutions, your field officers can process transactions in the field securely even in the most rural areas.
The rapid rise of mobile phone networks, and the falling cost of mobile technology, has made mobile delivery channels a cost-effective way for financial institutions to increase their outreach and improve efficiency.
Our Fern Software’s tablet application, is designed to work offline in locations with little or no connectivity and uses an innovative interface with Abacus, Fern Software’s core banking system, that enables synchronisation on an on-demand basis whilst maintaining data integrity.
This enables your field staff to process ad hoc as well as planned transactions for their member portfolio – enabling you to provide a truly branchless banking service even in the most rural areas.
When signing up a new customer, you can capture biometric data such as customer photograph, signature and fingerprint. All customer transactions will display the customer photo and require fingerprint verification. A receipt can be printed from a portable mobile printer.
The design of our tablet application enables it to operate offline for extended periods of time. Features include customer add / edit; loan application; loan issue; loan repayment; savings account creation; savings deposit; savings withdrawal; account-to-account transfer. Access to these features are restricted on a user-by-user basis, driven by their user settings in Abacus.
The synchronisation process will also download new products created in Abacus to the tablet application, in addition to User-Defined Fields. This ensures that the flexibility of Abacus is continually reflected in the tablet application without the need for any customisation.
In addition, the Abacus core browser interface has a responsive design which enables your field staff to optionally access the same range of Abacus features as branch staff, in real-time from a tablet device.
This web interface has been optimised to work effectively over low-bandwidth connections and requires only a low-spec tablet. The full range of branch functionality is available on-demand, including document scanning and lookup; CRM calendars and interaction recording; and the production of a wide range of reports.
Contact us today!