Though many, if not most, older people are completely comfortable with the increasingly social and mobile world we live in, J.D. Power asked a question on April 30th, 2015 that can easily make the most tech savvy and mobile appreciative older person scratch his or her head in confusion; or nostalgically remember a world with pagers and phone cards; or just mainly quiver slightly in fear, and wonder if the world is really moving too fast.
Well, I’m sure most financial institutions thought they were ready overall until they realised that Generation Z and many in Generation Y want to not only have social and mobile banking access, they also want to interact with banks through social media. In essence, they are fully ready to bank through the alarmingly insecure cloud, and they’re angry that they can’t…..
“Doesn’t that seem unsafe at all to them?”
Now, just to be clear, Generation Z and Y also still want to have the freedom to
Use walk-in/drive-thru banking service,
Bank through a secure financial institution website, and
- Bank securely through their mobile devices
And all of this made sense to all of us, so society adopted it. However, this next step, just doesn’t seem like a logical one and almost seems wrong in some way that’s hard to put a finger on. It’s like the key human trait of self-preservation, or even just the stranger danger that you sometimes have to teach your children, is missing.