www.fernsoftware.com
Fern's highly qualified and experienced customer engineers receive continuous technical training in order to provide the best support to you. You deal direct with the engineers that developed and installed your software solution, not a call centre or untrained staff member.
Technical support is available both online and over the phone. All issues are reported and recorded and a knowledge base is maintained to help you get the answers you need when you need them.
Our Global Support Team use an automatic call logging system, which is used to record all customer queries. Our customers can request a statement from the Global Support Team at any time to validate outstanding issues; Fern has also sent out these "statements" from its call-logging system to have the customers carry out a self-audit and to help keep its system as up-to-date and accurate as possible.
Our Global Support Team is available on +44 28 90 682 888 or support@fernsoftware.com
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